Refund policy

Returns Policy
Here at Freshi, we care about quality. For faults, you are covered by a 12 month warranty. Just email us first to arrange this. You are covered for all circumstances covered by Australian consumer guarantees such as repairs or replacements. Staining, marks, sweat stains, grease, spills, and any and all damage caused by the customer are not covered under warranty. Not following care instructions of the product will also void any warranty. You must have original proof of purchase and be the original purchaser for the warranty to apply. 

For change of mind returns (including incorrect size, colour etc ordered) and non-defect items, they will be issued at our discretion for a store credit voucher. Wanting to change colour is also included with this. Please note, there are differences in lighting and device screens which may mean the colouring differs in your home compared to online. Please contact us to have your return approved first, and you will receive return instructions. Contact must be initiated within 60 days of receipt. The return must be posted by you within 14 days of us approving the return. You are required to cover postage costs. Returns must be posted, we cannot accept returns dropped off to our warehouse in person. 

60 Day Money Back Guarantee 

As we are so confident you'll love our products, all of our products come with a 60 day money back guarantee for any reason. If for any reason you are not happy,  you are welcome to return your product within 60 days. You will receive a refund to the original method of payment once we have received your return. We are not able to refund to any other method of payment. 

Simply contact us first to receive the return instructions.  You are required to cover return postage costs. 

Our 60-Day Money Back Guarantee is only applicable on your first order of a single box or single item bundle. It is not available on multipacks or subscriptions.

Please contact us to initiate a return at: info@shopfreshi.com.au

Unapproved returns will not be accepted.

 

Changes to orders

Changes (such as cancellations, size or address) after ordering are not able to be fulfilled due to fast processing times. Please take care to place the correct details when ordering :)

Store credits and coupons

Store credits can not be used in conjunction with coupon or code based promotions.

Postage and/or processing fees

We may require a restocking, postage and/or processing fee. Store credits are issued in the form of a voucher. Refused or uncollected deliveries will also attract this fee.

Please contact us to initiate a return within 60 days of receiving your order at:  info@shopfreshi.com.au

For missing orders or items lost in transit by Australia Post, please contact us within 50 days of the item being sent.